Refund policy
Return & Refund Policy
We want you to be happy with your Bella Living purchase. If something isn't right, we're here to help.
Return Window
You may request a return within 14 days of the delivery date (not the order date).
Unboxing Video Required
To protect against damage, defect, or missing-item claims, we require a clear, unedited video of the package being opened — filmed continuously from an unopened box to the item inside. Returns or damage claims submitted without this video may be declined.
Condition Requirements
Items must be unused, in original condition, and in their original packaging with all tags/parts included, to qualify for a return.
Non-Returnable Items
- Custom, personalized, or made-to-order items
- Clearance or final sale items
- Items damaged after delivery due to misuse or improper care
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.
Refunds
Once your returned item is received and inspected, approved refunds are issued to your original payment method within 5–7 business days. Items that don't meet the condition requirements above may receive a reduced refund or be declined.
Exchanges
Exchanges are available within the same 14-day window, subject to product availability.
How to Start a Return
Contact us at [support email] with your order number, reason for return, and your unboxing video.
