Frequently Asked Questions
Where do you ship?
We currently ship within the United States only.
How long does processing take?
Orders are processed within 2–3 business days before shipping.
How long does delivery take?
Once shipped, orders typically arrive within 7 business days.
How much does shipping cost?
Shipping is free on all orders within the US
How do I track my order?
You'll receive a tracking number by email once your order ships.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the packaging and item, and we'll help resolve it.
What is your return window?
You can request a return within 14 days of the delivery date.
Do I need to record a video when opening my package?
Yes. We require a clear, unedited video of the unboxing process (from unopened box to item) for all returns and damage claims. Returns without this video may not be approved.
What condition does my item need to be in for a return?
Items must be unused, in original packaging, with all tags and parts included.
What items can't be returned?
Custom, personalized, or made-to-order items, clearance/final sale items, and items damaged due to misuse after delivery.
Who pays for return shipping?
Customers cover return shipping costs, unless the item arrived damaged, defective, or incorrect due to our error.
When will I get my refund?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5–7 business days.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the same 14-day window, subject to availability.
How do I start a return?
Email us at [support email] with your order number, reason for return, and your unboxing video.
Do you offer international shipping?
Not currently — we only ship within the US at this time.
